**This memo was attached to your paychecks last week**
Every associate in our branch is responsible to help maintain a work environment that is positive and where everyone (coworkers and customers) are treated with dignity and respect. Associates are expected to act and behave professionally at all times. These ideas are the foundation for the Five Star Customer Service Standards and our Guarantee of Fair Treatment policies.
This memo is to serve as a reminder of our expectations in this area. Every effort needs to be made to use common sense and a reasonable standard when viewing workplace language and behavior, but in general we consider professional behavior to be defined as follows:
· We do not use profanity towards co-workers or customers
· We do not use behavior that could be perceived as threatening
· We think about the intent of our message and/or actions
· We do not make statements that would discourage anyone from working for HMSHost
· We do not make statements that would discourage anyone from patronizing HMSHost establishments
HMSHost has a process to follow-up on situations where professional behavior or language is not being used. That process should start with your management team, but you are welcome, at any time, to bring your concerns to Human Resources.
If the follow-up to a situation reveals behavior or language that is against policy or deemed unprofessional, disciplinary action may follow. The discipline in some seriously negligent situations could include termination.
Our goal is a positive (and fun) workplace that is respectful and inclusive of all the associates that work here. That achievement will create a welcoming environment for all of our customers.
